You're on hold with a carrier. A prospect is calling. That call is a bound policy.
AI answering service for insurance agencies, set up by Dooza: quote and claim calls captured, coverage questions left to your licensed staff. Refundable pilot.
An AI answering service for an independent insurance agency picks up the calls your team can’t: quote shoppers, policyholders reporting a claim, and service requests after hours or while you’re with a client. It takes down what you need to call back ready (name, line of business, current carrier, renewal date; for claims, policy number, date of loss and whether anyone is hurt), flags urgent claims in the message it takes for you, and leaves every coverage question to your licensed staff. It does not quote, bind or interpret coverage, the same line most states draw for unlicensed agency staff. Dooza sets it up for you on your existing number during a refundable pilot: 100% refund within 14 days. It answers in English only today.
Comparing options? See what your call volume would cost in our AI receptionist cost calculator.
Buying leads? Work out your cost per sold policy, shared vs exclusive, in our insurance lead cost calculator.
You didn't get your license to be chained to a phone. But a missed call can be a quote your competitor writes.
Someone shopping for auto or home insurance may call more than one agency. If yours doesn't pick up, the next one may get the quote, and you may never know the call came in.
You're reviewing a renewal, on hold with a carrier, or in a client meeting — and new prospects go straight to voicemail. Some won't call back.
Accidents at midnight, storm damage on a Sunday, certificate requests before 8 AM. Policyholders want their agent to answer.
An AI agent that answers like your best front-office hire and leaves every coverage question to your licensed staff.
Answers calls when you can't: after hours, at lunch, while you're with a client
Captures quote requests with line of business, current carrier, and renewal date
Answers routine agency questions (hours, address, how to send a document) from your agency's info; coverage questions go to a licensed agent
Flags urgent claims in the message it takes for you
Takes a clean message for you on every call
Stop losing policies to missed calls. Run a bigger book of business without hiring.
Name, contact details, line of business, current carrier, and renewal date — collected on the first call, so your callback is a quote, not an interview.
Accidents and property damage are flagged as urgent in the message it takes for you. Billing questions and ID-card or certificate requests are taken as a message for your CSR, without interrupting you.
Callers hear a professional answer instead of voicemail.
Caller details, reason for the call and callback requests go to your team as a message. No sticky notes.
A Dooza engineer scopes your pilot on a free call. Start with a refundable pilot — 100% refund within 14 days.
We set up call forwarding from your agency line with you.
Tell us which lines of business you write, your appointment availability, and what counts as urgent.
From the moment you flip the switch, every quote request, service request and claim call gets a professional answer and a clean message for your team.
Dooza AI works for independent agents and brokerages across personal and commercial lines.
An AI agent, like an unlicensed CSR, is not a licensed producer. Dooza scripts it to stay on the right side of that line.
Sources: Utica National E&O tip on unlicensed CSRs and Florida Admin. Code 69B-222.060 (checked Oct 9, 2026). Rules vary by state; check yours. This is not legal advice.
A missed call can be a quote your competitor writes. Dooza AI picks up when you can't and captures the details, so your callback is ready to quote.
Start with a refundable pilot — 100% refund within 14 days. A Dooza engineer scopes it with you on a free 30-minute call. Pricing depends on the product; see pricing.
Refundable pilot · 100% refund within 14 days · No contracts