Every customer answered in minutes. You approve before anything sends.
AI drafts the reply, a Dooza specialist checks it, and you tap approve. Right inside your Gmail, Shopify Inbox or Gorgias.
“I'll set this up with you myself.”
Sibi Narendran, founder · text +1 737-390-1099
Looked up #4471 in Shopify · carrier scan 2:14 pm · porch drop
Your inbox made the mess. You're the one answering it.
Order questions in Gmail, chats piling up in Shopify Inbox, a ticket from last Tuesday. You answer between packing orders, late at night, or not at all. Support agencies want a big store, and a full-time hire costs more than the problem.
AI answers first. Our team handles the rest.
Routine questions get answered fast, day and night. Anything unusual goes to a Dooza specialist, and anything sensitive goes to you. The inbox below is an illustrative example, not real customer data.
| Conversation | Customer | Topic | AI status | Outcome |
|---|---|---|---|---|
| Higher shipping cost than expected? | Jordan M | Billing | Drafted | Waiting on you |
| Order #4471 not delivered | Priya S | Delivery | Sent | Resolved |
| Exchange size M for L | Sam K | Returns | Sent | Resolved |
| Damaged item, want refund | Alex R | Refund | Escalated | Sent to owner |
| Do you ship to Canada? | Maya T | Pre-sale | Sent | Resolved |
AI does the volume. People check the quality.
You keep the final say on every reply. It's the setup big brands pay enterprise prices for, sized for a store with one inbox.
AI Concierge
Answers your inbox around the clock from your policies, your products and your past replies.
Do you ship to Canada? And how long does it take?
Checked shipping zones · CA enabled · 5-8 days
We do! Canada orders arrive in 5-8 business days, and shipping is free over $75.
Human specialists
A Dooza team member reviews anything the AI isn't sure about, and checks a sample of every day's replies.
Your approval
For the first two weeks, nothing goes out until you tap approve. Switch to automatic sending when you trust it.
Weekly report (example)
A short note in your WhatsApp group every Monday: what we answered, what went to you, what we learned.
“I'll set this up with you myself.”
I'm Sibi Narendran, founder of Dooza. I'll do your setup call, write your first 20 answers, and I'm in the WhatsApp group with you. If a reply is wrong, you tell me, not a ticket queue.
- Text me
- +1 737-390-1099
- support@dooza.ai
- Company
- Adam Laboratory Inc., a Delaware C-Corporation · 131 Continental Dr, Suite 305, Newark, DE 19713
- Your data
- Encrypted connections, and your approval on anything sensitive.
Support that gets better every week
Every reply you approve or edit becomes a saved answer. Week one, you approve most things. By week three, the common questions answer themselves and only the unusual ones reach you.
Learns from your past replies so answers sound like you, not a bot
Follows your policy and sends money questions to you first
A person reviews a sample of every day’s replies
Works inside Gmail, Shopify Inbox or Gorgias. Nothing to migrate
See your own customers answered before you pay
Send us 20 recent customer messages. We write every answer in your voice and show you, free. The examples below are illustrative; your sample uses your own messages.
A candle shop sends us 20 real messages.
Customer: “My candle arrived cracked. Can I get a new one before Saturday? It’s a gift.”
Our draft: “So sorry! A replacement ships today by express, free, and should land Friday. No need to return the cracked one.”
See it work before you pay anything
Two free steps, then one monthly price. Busier than 250 messages a month? We agree the price with you before you pay any more.
- Send us 20 recent customer messages
- We answer every one in your voice
- You judge the replies before deciding anything
- Set up with you on a call, live in 48 hours
- You approve every reply before it sends
- A WhatsApp group with your Dooza team
- AI answers first, Dooza specialists check the rest
- One channel: Gmail, Shopify Inbox or Gorgias
- Weekly report, month-to-month, no setup fee
What you'd do otherwise
Most store owners answer it themselves at 11pm, hire a VA, or try the AI suggestions in Shopify Inbox or Gorgias. Here's how those compare.
| Answer it yourself | Hire a VA | AI built into your inbox | Dooza | |
|---|---|---|---|---|
| Who writes the reply | You | A person you trained | Suggested drafts, you edit | AI drafts, a specialist checks |
| When customers hear back | When you get to it | Their working hours | When you open the inbox | Fast, day and night |
| Your time each week | Hours | Training and checking | Still reading every message | Tap approve, then nothing |
| Wrong answer risk | Low, but slow | Depends on the person | Sends what AI guessed | You approve until you trust it |
| Cost | Your evenings | Hourly, plus hiring time | Included or per reply | $300/mo after 2 free steps |
Keep your evenings
Start with 20 of your messages answered free. Then 14 days free. Then $300/month.
Questions store owners ask us
Dooza AI drafts answers to your store's customer emails and chats from your policies, products and past replies. A Dooza specialist checks anything the AI is unsure about, and anything sensitive, like refunds or complaints, goes to you. It works inside the inbox you already use.
Send us 20 recent customer messages and we write the answers in your voice, free, before you decide anything. You see exactly how your own customers would be answered.
Not at first. During the 14-day free trial every reply waits for you to approve it, usually with one tap in a shared WhatsApp group. Once you trust the answers, common questions can send automatically while refunds and complaints still come to you.
We launch in one channel: Gmail, Shopify Inbox or Gorgias. There is nothing to migrate, and if you leave, your inbox stays exactly as it was.
The 20-message sample and the 14-day trial are free. After that it is $300 a month for up to 250 customer messages, month-to-month, with no setup fee. If your store is busier, we agree the price with you before you pay any more.
A VA needs hiring, training and checking, and only works their hours. Built-in inbox AI suggests drafts but you still read and send every message. Dooza drafts, has a person check, and lets you approve with one tap, day and night.
Dooza is built by Adam Laboratory Inc., a Delaware C-Corporation at 131 Continental Dr, Suite 305, Newark, DE 19713. The founder, Sibi Narendran, sets up every new store personally.