8 Best Gorgias Alternatives in 2026 (With Real Pricing)

Gorgias is a strong ecommerce helpdesk with deep Shopify integration, and it prices by ticket volume rather than per agent. The complaints are mostly about cost structure and workload:

• You pay per ticket. Plans include a set number of billable tickets (300 on Basic, 2,000 on Pro), then $0.36–0.40 per extra ticket. A promotion or delivery problem raises your bill in the same month.
• AI is charged on top. AI Agent is a paid add-on to the helpdesk plans, with a set number of automated interactions included; Gorgias lists AI Agent at $0.90 per automated interaction on annual plans and $1.00 on monthly. Its billing help center says a ticket fully resolved by AI can incur both a ticket fee and an automation fee.
• You still run it. Rules, macros, AI guidance, escalations and quality checks are your team's job.

Sources: Gorgias pricing and Gorgias billing help center, checked October 7, 2026. Full detail in our Gorgias pricing breakdown.

Gorgias plan	Monthly	Annual (per month)	Tickets included	Extra ticket	AI interactions included (with the paid AI Agent add-on)
Starter	$10	–	50	$0.40	30
Basic	$60	$50	300	$0.40	30
Pro	$360	$300	2,000	$0.36	190
Advanced	$900	$750	5,000	$0.36	530
Enterprise	Custom		Custom	Custom	Custom

Tool	Type	Starting price (checked Oct 7, 2026)	How AI is billed	Best for
Dooza	Done-for-you service	Flat monthly plan, see support page	Included; a specialist checks replies	Small stores that want support handled
Richpanel	Ecommerce helpdesk	Pro $59–69/agent/month, no per-ticket fees	$0.20 per AI-handled conversation	Shopify brands with a support team
Re:amaze	Ecommerce helpdesk	$29/member/month; Starter $59 flat (500 conversations)	5–20 resolutions/user included, then $0.85	Budget-conscious stores
Zendesk	General helpdesk	Suite Team $55/agent/month (annual)	Per automated resolution	Larger or multi-brand teams
Help Scout	Email-first helpdesk	Free (5 users); Standard $25/user/month billed annually ($30 monthly)	AI Answers $0.75 per resolution	Email-heavy teams
Freshdesk	General helpdesk	Growth $19/agent/month (annual)	500 free AI Agent sessions once per account, then $49 per 100	Low per-agent cost
Tidio	Chat + AI agent	Free (50 conversations); Starter $24.17/month billed annually ($29 monthly)	Lyro AI conversations by plan	Chat-first small stores
Shopify Inbox	Chat app	Free	Optional AI agent that can reply automatically	Chat only, tight budgets

Prices from each vendor's pricing page, checked October 7, 2026: Richpanel, Re:amaze, Zendesk, Help Scout, Freshdesk, Tidio, Shopify Inbox. Vendors change plans often; confirm before you buy.

Every other tool on this list is software your team runs. Dooza is different: it is a managed service. Dooza is an AI-native company that builds AI products and services for small businesses, and Dooza AI customer support answers your customers for you.

• How it works: Dooza AI drafts replies from your policies, products and past answers, and looks up orders in Shopify first. A Dooza specialist checks anything uncertain. Refunds, complaints and anything sensitive come to you for one-tap approval.
• Keep or replace Gorgias: Dooza works inside Gmail, Shopify Inbox or Gorgias, so you can keep your helpdesk and let Dooza work in it, or drop down to a cheaper inbox.
• Pricing: a flat monthly plan by message volume, month to month, with no setup fee.
• Setup: live in 48 hours; send 20 real messages and see the answers before you decide.

Pros: no one to hire or manage; human check on AI replies; no migration. Cons: it is a service, not a helpdesk, so you won't get Gorgias-style dashboards to build your own automations; not SOC 2 certified (encrypted connections and your approval on anything sensitive).

Richpanel is an ecommerce helpdesk with order actions, a self-service portal and AI agents across email, chat, social, SMS and WhatsApp. It prices per agent instead of per ticket: Pro is $59–69 per agent per month and Pro Max $89–99 (the figure shown depends on billing), with AI and automations included and $0.20 per AI-handled conversation (checked October 7, 2026).

Pros: predictable seat pricing; low published AI rate; built for DTC brands. Cons: per-agent pricing adds up for larger teams; still a tool your team configures and runs.

Re:amaze (from GoDaddy) is an ecommerce-friendly helpdesk with Shopify integration, live chat and FAQs. Plans are $29, $49 and $69 per team member per month (10% off annually), or a $59 flat Starter plan with unlimited members and 500 responded conversations. AI resolutions: 5–20 per user included, then $0.85 each.

Pros: low entry price; flat plan suits tiny teams. Cons: per-member pricing grows with headcount; lighter automation than Gorgias.

Zendesk is one of the most widely used general helpdesks. Suite Team starts at $55 per agent per month and Suite Professional at $115 (both billed annually). AI agents are included and billed per automated resolution.

Pros: mature, scalable, huge app marketplace. Cons: less ecommerce-specific than Gorgias; per-agent cost is high for small teams; setup takes time.

Help Scout is a clean, email-first helpdesk with a free plan (5 users, 1 inbox, 1 Docs site). Paid plans are $25, $45 and $75 per user per month billed annually, or $30, $54 and $90 billed monthly (checked October 7, 2026). AI Answers costs $0.75 per resolution, charged once per conversation.

Pros: easy to use; free plan; fair AI billing. Cons: fewer ecommerce order actions than Gorgias.

Freshdesk plans are $19 (Growth), $55 (Pro) and $89 (Enterprise) per agent per month billed annually, with 500 free Freddy AI Agent sessions to try it (once per account), then $49 per 100 sessions.

Pros: low entry price per agent; free AI sessions to try Freddy. Cons: general-purpose, so ecommerce workflows need setup; no free plan.

Tidio combines live chat with the Lyro AI agent. There is a free plan (50 billable conversations), Starter at $24.17/month (100 conversations) and Growth from $49.17/month (from 250), both billed annually, and Plus from $300/month.

Pros: cheap to start; good chat widget. Cons: conversation caps; weaker email ticketing than a full helpdesk.

Shopify Inbox is Shopify's free chat app, with an AI assistant connected to your catalog, policies and orders. You can run it with or without its AI agent; with the agent turned on, it responds to customers automatically. It also has built-in analytics such as orders assisted and buyer satisfaction.

Pros: free; native to Shopify; optional AI agent. Cons: chat-focused; not a full helpdesk.

If you…	Choose
Don't want to run a helpdesk or hire support at all	Dooza
Have a support team and want Gorgias-like ecommerce features with seat pricing	Richpanel
Are a small team on a tight budget	Re:amaze or Help Scout's free plan
Are a larger or multi-brand operation	Zendesk
Mostly get chat, not email	Tidio or Shopify Inbox
Like Gorgias but hate the bill	Keep Gorgias, lower your plan, and have Dooza work inside it

Before switching, count your last three months of billable tickets and AI resolutions. Price each option on that real volume, not the headline plan.